This one-day instructor-led course, What's New in Microsoft
Dynamics CRM 2011, provides students with the tools and
information to help them better understand and identify the
new and enhanced features of Microsoft Dynamics CRM 2011
At Course Completion
After completing this course, students will be able to:
* Describe how Microsoft Dynamics CRM 2011 improves user experience.
*Identify how Microsoft Dynamics CRM 2011 provides more
personalization for users.
*Assess how Microsoft Dynamics CRM 2011 increases collaboration
and opportunity for business intelligence and analysis.
*Describe basic customization and extension capabilities of
Microsoft Dynamics CRM 2011.
*List the latest improvements to the installation process, hardware
and software requirements, administration features, and additional
configuration options in Microsoft Dynamics CRM 2011.
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